Privacy Policy

Effective Date: August, 4, 2026

At Kathrina Bleinis, Trauma Counselling, your privacy and confidentiality are of the utmost importance. This Privacy Policy outlines how your personal and health information is collected, used, protected, and handled when you visit our website www.kathrina-bleinis.com or engage in our counseling services.

By using this website and our services, you consent to the data practices described in this policy.

1. Information We Collect

We only collect information that is necessary to provide you with effective counseling services and to operate our practice efficiently. This may include:

  • Personal Identification Information: Name, date of birth, email address, phone number, and physical address.

  • Sensitive Health Information: Medical history, mental health background, counseling notes, and other information you share during intake or therapy sessions.

  • Billing Information: Credit card details, billing address, or insurance information (processed securely through our payment partners).

  • Website Usage Data: IP address, browser type, pages visited, and time spent on our website, collected via cookies to improve user experience.

2. How We Use Your Information

The information collected is strictly used for professional purposes, including:

  • Providing, scheduling, and personalizing your trauma counseling sessions.

  • Communicating with you regarding appointments, billing, or inquiries.

  • Processing payments for services rendered.

  • Maintaining accurate clinical records as required by professional regulatory bodies.

  • Improving the functionality and user experience of our website.

3. Confidentiality and Its Limits

As a counseling practice, all interactions, records, and communications are held in strict confidence. Your information will never be sold, rented, or traded to third parties.

However, there are specific legal and ethical limits to confidentiality. We may be legally obligated to disclose information without your consent in the following circumstances:

  • Risk of Harm: If there is a clear and imminent danger that you may harm yourself or another person.

  • Abuse or Neglect: If there is reasonable suspicion of abuse or neglect of a child, elder, or vulnerable adult.

  • Legal Orders: If your records are subpoenaed by a court of law.

  • Medical Emergencies: In the event of a life-threatening medical emergency.

4. How Your Information is Stored and Protected

We are committed to securing your personal and sensitive information. We implement robust physical, electronic, and procedural safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your data.

  • Digital Records: All digital files, including session notes and client communications, are stored on encrypted, compliant practice management software through JaneApp

  • Communications: Email and text messages are generally not completely secure. We recommend limiting digital communication to scheduling or administrative tasks and saving sensitive personal details for your sessions.

5. Third-Party Services

Our website may use third-party service providers to facilitate our services (e.g., online booking systems, payment processors, or web analytics). These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Your Rights Regarding Your Data

Depending on your local regulations, you have the right to:

  • Access: Request a copy of the personal information and clinical records we hold about you.

  • Correction: Request corrections to any inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal data, subject to legal and ethical record-keeping requirements for healthcare providers.

  • Withdraw Consent: Withdraw your consent for certain data processing at any time (which may impact our ability to provide services).

To exercise any of these rights, please contact us using the information below.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page occasionally. The "Effective Date" at the top will indicate when the latest changes were made.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out directly:

Kathrina Bleinis, Trauma Counselling